Inspiring your people to go above & beyond, to deliver thoughtful & luxurious customer experiences, with elegance & flair.

The Thoughtful Learning Co are the changemakers that create engaging learning experiences, to make a long-standing, positive impact for everyone.






Empowering HR and L&D Directors of premium businesses to propel customer service levels, through tailored learning and development content.

We carefully craft training outcomes that help fuel your revenue and reputational growth, leading to less stress, motivated people and a life that’s professionally rewarding.

TLC have seen that the recent global and economic challenges have taken their toll on motivation, customer service and standards.

Large corporate training programmes might not work for you, yet we have found short, sharp impactful learning sessions can create greater influence.

This is where The Thoughtful Learning Company can help.


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As a business we were looking to relaunch a customer service learning solution and approached TLC at the tender stage. From the onset Richard was extremely professional and took time to really understand the unique aspects of our business and the challenges we faced in order to design and deliver a bespoke unique learning solution. The Thoughtful Learning Company are extremely knowledgeable and passionate about customer experience and very different to any providers I have used before.

Luke Wiltshire, Learning & Development Manager

above & beyond

Learning Centre

These pages will be a dedicated complimentary TLC resource for anyone looking to enhance their luxury customer services. Looking for some inspiration? Let’s help you find the right solution. Watch this space, more coming soon.

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